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Data mining research for customer relationship management systems: a framework and analysis

5 references·3 citing·32 second hop

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References

1995A framework for analysis of data quality research685 cited
2004CRM done right.221 cited
2003Modeling completeness versus consistency tradeoffs in information decision contexts110 cited
2003Data mining for hotel firms: Use and limitations89 cited
2000Building profitable customer relationships with data mining32 cited

Cited by

2012Adoption of CRM technology in multichannel environment: a review (2006‐2010)60 cited
2013Average waiting time of customers in a new queue system with different classes14 cited
2015A data mining approach for turning potential customers into real ones in basket purchase analysis11 cited

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