this work references cited by second hopReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1993Research methods for business: A skill building approach16,985 cited
- 1994Marketing Research: An Applied Orientation7,087 cited
- 1984A Service Quality Model and its Marketing Implications6,560 cited
- 1990Zero defections: quality comes to services.5,373 cited
- 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
- 1992Management research: An introduction3,049 cited
- 1996SERVQUAL: review, critique, research agenda1,741 cited
- 1987Competing on the Eight Dimensions of Quality1,691 cited
- 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
- 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
- 1999Juran's quality handbook1,208 cited
- 1996SERVQUAL revisited: a critical review of service quality1,032 cited
- 2000The determinants of perceived service quality and its relationship with satisfaction783 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work