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Can A Retail Web Site be Social?
16 references·16 citing·38 second hopsampled
Can A Retail Web Site be Social? (2007)Can A Retail Web Site be Social?Advances in Consumer Research (2025)Advances in Consumer ResearchApplying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Machines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Flow: The Psychology of Optimal Experience (1991)Flow: The Psychology of Optim…Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Measuring the Involvement Construct (1985)Measuring the Involvement Con…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Beyond boredom and anxiety (1975)Beyond boredom and anxietyAn approach to environmental psychology (1974)An approach to environmental …Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics (2021)Way to success: Understanding…Estimating the Impact of “Humanizing” Customer Service Chatbots (2021)Estimating the Impact of “Hum…Traveling with Companions: The Social Customer Journey (2020)Traveling with Companions: Th…Millennials' attitude toward chatbots: an experimental study in a social relationship perspective (2020)Millennials' attitude toward …Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me (2017)Humanizing brands: When brand…I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions (2016)I virtually try it … I want i…Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters (2014)Virtual Customer Service Agen…The effects of hedonic/utilitarian expectations and social influence on continuance intention to play online games (2014)The effects of hedonic/utilit…Understanding social media effects across seller, retailer, and consumer interactions (2013)Understanding social media ef…Incorporating trust-in-technology into Expectation Disconfirmation Theory (2013)Incorporating trust-in-techno…Stimuli–organism-response framework: A meta-analytic review in the store environment (2012)Stimuli–organism-response fra…Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them (2010)Use does not wear ragged the …The effect of flow experience on mobile SNS users' loyalty (2010)The effect of flow experience…The fairyland of Second Life: Virtual social worlds and how to use them (2009)The fairyland of Second Life:…New Communications Approaches in Marketing: Issues and Research Directions (2009)New Communications Approaches…When consumers and brands talk: Storytelling theory and research in psychology and marketing (2008)When consumers and brands tal…“Cloze Procedure”: A New Tool for Measuring Readability (1953)Conflict, arousal, and curiosity. (1960)Book Review: The Theory of Buyer Behavior (1971)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Comparative fit indexes in structural models. (1990)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Measurement of Meaning (1957)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A First Course in Factor Analysis (2013)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Subjective Well-Being (1984)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)A circumplex model of affect. (1980)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Core affect and the psychological construction of emotion. (2003)Subjective well-being: Three decades of progress. (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Toward a psychology of positive youth development. (2000)Psychological flexibility as a fundamental aspect of health (2010)Customer Engagement (2011)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 2025Advances in Consumer Research13,486 cited
  • 1990Flow: the psychology of optimal experience12,655 cited
  • 1991Flow: The Psychology of Optimal Experience9,449 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,358 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,090 cited
  • 1985Measuring the Involvement Construct6,020 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 2000Machines and Mindlessness: Social Responses to Computers4,444 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,330 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior

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3,260 cited
  • 2002Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior3,205 cited
  • Cited by

    • 2008When consumers and brands talk: Storytelling theory and research in psychology and marketing655 cited
    • 2013Understanding social media effects across seller, retailer, and consumer interactions652 cited
    • 2012Stimuli–organism-response framework: A meta-analytic review in the store environment535 cited
    • 2017Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me512 cited
    • 2014Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters449 cited
    • 2009The fairyland of Second Life: Virtual social worlds and how to use them442 cited
    • 2021Estimating the Impact of “Humanizing” Customer Service Chatbots432 cited
    • 2021Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics419 cited
    • 2020Traveling with Companions: The Social Customer Journey346 cited
    • 2010Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them340 cited
    • 2016I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions335 cited
    • 2009New Communications Approaches in Marketing: Issues and Research Directions321 cited
    • 2020Millennials' attitude toward chatbots: an experimental study in a social relationship perspective310 cited
    • 2010The effect of flow experience on mobile SNS users' loyalty296 cited
    • 2013Incorporating trust-in-technology into Expectation Disconfirmation Theory245 cited
    • 2014The effects of hedonic/utilitarian expectations and social influence on continuance intention to play online games218 cited