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LibQUAL+: Service Quality Assessment in Research Libraries

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited

Cited by

2022Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era122 cited
2003Complaining behavior of public library users in South Korea54 cited
2007Determining factors of academic library Web site usage40 cited
2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality39 cited
2007IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE36 cited
2005Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study35 cited
2010Using LibQUAL+TM to improve services to libraries33 cited
2006

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Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study

32 cited

2022Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling32 cited

2010Diagnosing university students' zone of tolerance from university library services30 cited

2004Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™23 cited

2003The experience of libraries across time: Thematic analysis of undergraduate recollections of library experiences23 cited

2006Questioning LibQUAL+ TM: Expanding its Assessment of Academic Library Effectiveness22 cited

2023Assessing the quality of services at an academic library20 cited

2005Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis20 cited

2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY16 cited