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• 2008Web 2.0: A study of online travel community128 cited
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• 2018Knowledge Sharing, Organizational Learning and Service Innovation in Tourism47 cited
• 2014Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry35 cited
• 2017Organizational Culture and Customer Relationship Management: A Simple Linear Regression Analysis32 cited
• 2020The scale development of organizational culture on customer delight29 cited
• 2019An examination of the relationships between customer relationship management quality, service quality, customer satisfaction and customer loyalty: The case of five star hotels21 cited
• 2006Differential impacts of information technology services in the Korean hotel industry: a study of management perceptions.20 cited
• 2008Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities13 cited
• 2022Co-Creation and Service Innovation As Performance Indicators In The Hospitality Industry11 cited
• 2021Digital Consumers in the Foodservices Market9 cited
• 2015Adoption of computer-based training in Hong Kong hotels