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Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior

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References

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679 cited

1955The Construction of a New Type of Attitude Measure1678 cited

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2018Connection or competence44 cited
2000Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes44 cited
1998The impact of outcome, competency and affect on service referral36 cited
2020The Mediating Role of the Tourists’ Citizenship Behavior Between the Value Co-Creation and Satisfaction34 cited
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