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Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions
16 references·7 citing·37 second hop
Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions (2013)Investigation of the effects of hedonic v…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Business Research: A Practical Guide for Undergraduate and Postgraduate Students (2009)Business Research: A Practica…Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…The effects of utilitarian and hedonic online shopping value on consumer preference and intentions (2006)The effects of utilitarian an…Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude (2003)Measuring the Hedonic and Uti…Customer perceived value: a substitute for satisfaction in business markets? (2002)Customer perceived value: a s…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Value‐driven relational marketing: From products to resources and competencies (1997)Value‐driven relational marke…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring the hedonic and utilitarian sources of consumer attitudes (1991)Measuring the hedonic and uti…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Digital Markets, Local Products: Psychological Drivers of Buying Nomadic Local Foods Online (2025)Digital Markets, Local Produc…How NFTs contribute to consumers’ purchase intention towards luxury fashion physical products (2024)How NFTs contribute to consum…Hedonic Values and Utilitarian Values to Improve Behavioral Intentions and Consumer Satisfaction on Product (2023)Hedonic Values and Utilitaria…Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management (2020)Perceived Value in Sporting E…The effect of place attachment on visitors’ revisit intentions: evidence from Batam (2019)The effect of place attachmen…Image, performance, attitudes, trust, and loyalty in financial services (2018)Image, performance, attitudes…The Influence of Perceived Benefits on the Satisfaction with the Loyalty Program (2017)The Influence of Perceived Be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Destination image and tourist loyalty: A meta-analysis (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The Commitment-Trust Theory of Relationship Marketing (1994)Measuring Experience Economy Concepts: Tourism Applications (2007)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Framework Analysis: A Qualitative Methodology for Applied Policy Research (2009)Designing and using research questionnaires (2014)The Impact of Social Media Marketing Medium toward Purchase Intention and Brand Loyalty among Generation Y (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2009Business Research: A Practical Guide for Undergraduate and Postgraduate Students3,873 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited
  • 2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 2006The effects of utilitarian and hedonic online shopping value on consumer preference and intentions

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1,081 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 1997Value‐driven relational marketing: From products to resources and competencies857 cited
  • Cited by

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    • 2018Image, performance, attitudes, trust, and loyalty in financial services36 cited
    • 2017The Influence of Perceived Benefits on the Satisfaction with the Loyalty Program21 cited
    • 2023Hedonic Values and Utilitarian Values to Improve Behavioral Intentions and Consumer Satisfaction on Product20 cited
    • 2020Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management20 cited
    • 2024How NFTs contribute to consumers’ purchase intention towards luxury fashion physical products9 cited
    • 2025Digital Markets, Local Products: Psychological Drivers of Buying Nomadic Local Foods Online7 cited