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Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process
16 references·0 citing·48 second hop
Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process (2009)Understanding Emotional Reactions for Neg…Consumer Comfort in Service Relationships (2003)Consumer Comfort in Service R…The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments (2002)The Effect of Customers' Emot…Fear, anger, and risk. (2001)Fear, anger, and risk.Do We Really Need Multiple-Item Measures in Service Research? (2001)Do We Really Need Multiple-It…The role of preconsumption affect in postpurchase evaluation of services (2000)The role of preconsumption af…Beyond valence: Toward a model of emotion-specific influences on judgement and choice (2000)Beyond valence: Toward a mode…Emotions in service satisfaction (1997)Emotions in service satisfact…Consumers’ emotional responses to service encounters (1995)Consumers’ emotional response…Progress on a cognitive-motivational-relational theory of emotion. (1991)Progress on a cognitive-motiv…Consumer Multiattribute Judgments under Attribute-Weight Uncertainty (1991)Consumer Multiattribute Judgm…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Effects of components of protection-motivation theory on adaptive and maladaptive coping with a health threat. (1987)Effects of components of prot…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…The Health Belief Model: A Decade Later (1984)The Health Belief Model: A De…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Historical Origins of the Health Belief Model (1974)Historical Origins of the Hea…Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Protection Motivation Theory of Fear Appeals and Attitude Change1 (1975)Cognitive and physiological processes in fear appeals and attitude change : A revised theory of protection motivation (1983)Protection motivation and self-efficacy: A revised theory of fear appeals and attitude change (1983)Assessing coping strategies: A theoretically based approach. 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(1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Healthy and Unhealthy Emotion Regulation: Personality Processes, Individual Differences, and Life Span Development (2004)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1984The Health Belief Model: A Decade Later8,429 cited
  • 1974Historical Origins of the Health Belief Model6,110 cited
  • 1985Patterns of cognitive appraisal in emotion.4,061 cited
  • 2001Fear, anger, and risk.3,309 cited
  • 1991Progress on a cognitive-motivational-relational theory of emotion.3,266 cited
  • 2000Beyond valence: Toward a model of emotion-specific influences on judgement and choice3,030 cited
  • 1987Effects of components of protection-motivation theory on adaptive and maladaptive coping with a health threat.980 cited
  • 2002The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments865 cited
  • 2001Do We Really Need Multiple-Item Measures in Service Research?736 cited
  • 1997Emotions in service satisfaction655 cited
  • 1995Consumers’ emotional responses to service encounters429 cited
  • 2003Consumer Comfort in Service Relationships208 cited
  • 2000The role of preconsumption affect in postpurchase evaluation of services

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198 cited
  • 1991Consumer Multiattribute Judgments under Attribute-Weight Uncertainty128 cited
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