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Measuring Satisfaction With Organizations: Predictions from Information Accessibility
16 references·3 citing·54 second hop
Measuring Satisfaction With Organizations: Predictions from Information Accessibility (1993)Measuring Satisfaction With Organizations…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Assimilation and Contrast Effects in Part-Whole Question Sequences: A Conversational Logic Analysis (1991)Assimilation and Contrast Eff…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Counterfactual Thinking and Social Perception: Thinking about What Might Have Been (1990)Counterfactual Thinking and S…Social Information Processing and Survey Methodology. (1989)Social Information Processing…Priming and communication: Social determinants of information use in judgments of life satisfaction (1988)Priming and communication: So…Cognitive processes underlying context effects in attitude measurement. (1988)Cognitive processes underlyin…Chapter 3 What Have we Learned about Human Judgment from Thirty Years of Policy Capturing? (1988)Chapter 3 What Have we Learne…Norm theory: Comparing reality to its alternatives. (1986)Norm theory: Comparing realit…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Questions and Answers in Attitude Surveys. (1983)Questions and Answers in Atti…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Category accessibility and impression formation (1977)Category accessibility and im…Comparison of Bayesian and regression approaches to the study of information processing in judgment (1971)Comparison of Bayesian and re…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Framing Immigration News in the Spanish Regional Press (2012)Framing Immigration News in t…The Impact of Cognitive Inertia on Postconsumption Evaluation Processes (2003)The Impact of Cognitive Inert…Consumer Behavior (2001)Consumer BehaviorAn Inventory for Measuring Depression (1961)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Prospect Theory: An Analysis of Decision under Risk (1979)A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)Well-being : the foundations of hedonic psychology (1999)Core affect and the psychological construction of emotion. (2003)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)Customer satisfaction with services: putting perceived value into the equation (2000)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Availability: A heuristic for judging frequency and probability (1973)Cognitive Processes in Choice and Decision Behavior (1979)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)Response strategies for coping with the cognitive demands of attitude measures in surveys (1991)Assessing subjective well-being: Progress and opportunities (1994)Self-reports: How the questions shape the answers. (1999)Rational choice and the structure of the environment. (1956)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Telling more than we can know: Verbal reports on mental processes. (1977)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Cognitive, social, and physiological determinants of emotional state. (1962)Self-Perception Theory (1972)Direct Experience And Attitude-Behavior Consistency (1981)Attribution: Perceiving the Causes of Behavior (1987)Racial ambivalence and American value conflict: Correlational and priming studies of dual cognitive structures. (1988)Comparison processes in social judgment: Mechanisms and consequences. (2003)A Theory of Cognitive Dissonance (1957)An Investigation into the Determinants of Customer Satisfaction (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)A Theory of Cognitive Dissonance (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1986Norm theory: Comparing reality to its alternatives.3,027 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 1971Comparison of Bayesian and regression approaches to the study of information processing in judgment1,819 cited
  • 1977Category accessibility and impression formation1,502 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
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  • 1991Assimilation and Contrast Effects in Part-Whole Question Sequences: A Conversational Logic Analysis400 cited
  • 1988Chapter 3 What Have we Learned about Human Judgment from Thirty Years of Policy Capturing?241 cited

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  • 1989Social Information Processing and Survey Methodology.222 cited
  • 1990Counterfactual Thinking and Social Perception: Thinking about What Might Have Been221 cited
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    • 2003The Impact of Cognitive Inertia on Postconsumption Evaluation Processes40 cited
    • 2012Framing Immigration News in the Spanish Regional Press8 cited
    • 2001Consumer Behavior8 cited