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Sales associate's appearance: Links to consumers’ emotions, store image, and purchases · Study

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ArticleSales associate's appearance: Links to consumers’ emotions, store image, and purchases

Jae‐Eun Kim2009

Article2009

Sales associate's appearance: Links to consumers’ emotions, store image, and purchases

Jae‐Eun Kim · Hae Won Ju · Kim K. P. Johnson

50 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

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References

1990Researching Lived Experience: Human Science for an Action Sensitive Pedagogy 1974An approach to environmental psychology 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions 2000Atmospheric Effects on Shopping Behavior 1992An experimental approach to making retail store environmental decisions.1994The shopping mall as consumer habitat 1986Exploring the Development of Store Images 2000Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?

Cited by

2016Engagement platforms 2012The Role of Affect in Personal Selling and Sales Management 2010Buying Fashion Impulsively: Environmental and Personal Influences 2020Oportunidades para la cocreación de contenidos en los diarios nativos digitales 2020Achieving customers’ repurchase intention through stimuli and site attachment 2021Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality

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Details

Year2009

Typearticle

Published2009-06-25

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations50

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2009.06.001

openalex_workW2140721436

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