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Sales associate's appearance: Links to consumers’ emotions, store image, and purchases
16 references·6 citing·43 second hop
Sales associate's appearance: Links to consumers’ emotions, store image, and purchases (2009)Sales associate's appearance: Links to co…The importance of attitude and appearance in the service encounter in retail and hospitality (2005)The importance of attitude an…Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail (2004)Brand Culture and Branded Wor…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention (2002)The effects of appropriatenes…Appearance and Dress as a Source of Information: A Qualitative Approach to Data Collection (2002)Appearance and Dress as a Sou…Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value (2001)Seeking something different? …Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship? (2000)Perceived Retail Crowding and…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The Relationships among Momentary Emotion Experiences, Personality Descriptions, and Retrospective Ratings of Emotion (1997)The Relationships among Momen…The Relationship between Retail Price Promotions and Regular Price Purchases (1995)The Relationship between Reta…The shopping mall as consumer habitat (1994)The shopping mall as consumer…An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Researching Lived Experience:…The Services challenge : integrating for competitive advantage (1987)The Services challenge : inte…Exploring the Development of Store Images (1986)Exploring the Development of …An approach to environmental psychology (1974)An approach to environmental …Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality (2021)Retail atmospherics and retai…Oportunidades para la cocreación de contenidos en los diarios nativos digitales (2020)Oportunidades para la cocreac…Achieving customers’ repurchase intention through stimuli and site attachment (2020)Achieving customers’ repurcha…Engagement platforms (2016)Engagement platformsThe Role of Affect in Personal Selling and Sales Management (2012)The Role of Affect in Persona…Buying Fashion Impulsively: Environmental and Personal Influences (2010)Buying Fashion Impulsively: E…Atmospherics as a Marketing Tool (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)A circumplex model of affect. (1980)The Framing of Decisions and the Psychology of Choice (1981)Mall atmospherics: the interaction effects of the mall environment on shopping behavior (2004)Perceived retail crowding and shopping satisfaction: the role of shopping values (2004)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Services Marketing: Integrating Customer Focus Across the Firm (1996)‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services (2009)Employment experiences of Polish migrant workers in the UK hospitality sector (2010)Positive emotions and behavioral intentions of customers in full-service restaurants: Does aesthetic labor matter? (2015)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Flow: the psychology of optimal experience (1990)Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude (1998)Going shopping: key determinants of shopping behaviors and motivations (1999)Exploring the Social Supportive Role of Third Places in Consumers' Lives (2006)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)The Information Processing of Pictures in Print Advertisements (1983)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)On the relationship between store image, store satisfaction and store loyalty (1998)A model of destination image formation (1999)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Whatever happened to qualitative description? (2000)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)A Marketing Approach to the Tourist Experience (2007)Festivalscapes and patrons' emotions, satisfaction, and loyalty (2007)Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)
this work references cited by second hop

References

  • 1990Researching Lived Experience: Human Science for an Action Sensitive Pedagogy11,355 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1992An experimental approach to making retail store environmental decisions.1,001 cited
  • 1994The shopping mall as consumer habitat641 cited
  • 1986Exploring the Development of Store Images573 cited
  • 2000Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?498 cited
  • 2005The importance of attitude and appearance in the service encounter in retail and hospitality311 cited
  • 1987The Services challenge : integrating for competitive advantage309 cited
  • 2004Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail288 cited
  • 2001Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value276 cited
  • 1997The Relationships among Momentary Emotion Experiences, Personality Descriptions, and Retrospective Ratings of Emotion269 cited
  • 2002The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention

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209 cited
  • 1995The Relationship between Retail Price Promotions and Regular Price Purchases164 cited
  • 2002Appearance and Dress as a Source of Information: A Qualitative Approach to Data Collection100 cited
  • Cited by

    • 2016Engagement platforms138 cited
    • 2012The Role of Affect in Personal Selling and Sales Management53 cited
    • 2010Buying Fashion Impulsively: Environmental and Personal Influences40 cited
    • 2020Oportunidades para la cocreación de contenidos en los diarios nativos digitales20 cited
    • 2020Achieving customers’ repurchase intention through stimuli and site attachment18 cited
    • 2021Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality15 cited