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Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?
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Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services? (2008)Is There a Halo Effect in Satisfaction Fo…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Order effects in belief updating: The belief-adjustment model (1992)Order effects in belief updat…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…The case for motivated reasoning. (1990)The case for motivated reason…The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels (1988)The Role of Dependence Balanc…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Theories of cognitive consistency : a sourcebook (1969)Theories of cognitive consist…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…The Role of Customer Relationship Vulnerability in Service Recovery (2023)The Role of Customer Relation…A framework of satisfaction for continually delivered business services (2016)A framework of satisfaction f…Primacy versus recency effects in extended service encounters (2013)Primacy versus recency effect…Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships (2011)Impact of service quality, im…Nonlinear effects between satisfaction and loyalty: An empirical study of different conceptual relationships (2010)Nonlinear effects between sat…Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Measuring Service Quality: A Reexamination and Extension (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)The Handbook of Social Psychology (1969)Judgment under Uncertainty: Heuristics and Biases (1975)Confirmation Bias: A Ubiquitous Phenomenon in Many Guises (1998)Well-being : the foundations of hedonic psychology (1999)False-Positive Psychology (2011)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)The totalitarian ego: Fabrication and revision of personal history. (1980)Relationship between attitudes and evaluative space: A critical review, with emphasis on the separability of positive and negative substrates. (1994)Red Media, Blue Media: Evidence of Ideological Selectivity in Media Use (2009)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990The case for motivated reasoning.9,014 cited
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  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1969Theories of cognitive consistency : a sourcebook1,989 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
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  • 1992Order effects in belief updating: The belief-adjustment model1,591 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1988The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels1,503 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

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1,490 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • Cited by

    • 2010Nonlinear effects between satisfaction and loyalty: An empirical study of different conceptual relationships38 cited
    • 2013Primacy versus recency effects in extended service encounters32 cited
    • 2016A framework of satisfaction for continually delivered business services28 cited
    • 2011Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships22 cited
    • 2023The Role of Customer Relationship Vulnerability in Service Recovery20 cited