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Tourist Satisfaction and Food Service Experience: Results and Implications of an Empirical Investigation
16 references·1 citing·34 second hop
Tourist Satisfaction and Food Service Experience: Results and Implications of an Empirical Investigation (1998)Tourist Satisfaction and Food Service Exp…The tourist experience: a new introduction. (1997)The tourist experience: a new…A comparison of question scales used for measuring customer satisfaction (1996)A comparison of question scal…The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)The Predictive Validity of Al…Customer Satisfaction during the Service Delivery Process (1994)Customer Satisfaction during …Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory (1993)Predicting satisfaction among…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Past experience and future tourism decisions (1989)Past experience and future to…A Critical review of consumer satisfaction (1989)A Critical review of consumer…The Ulysses Factor: Evaluating Visitors in Tourist Settings (1988)The Ulysses Factor: Evaluatin…The Ulysses Factor (1988)The Ulysses FactorA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Dimentions of tourist satisfaction with a destination area (1978)Dimentions of tourist satisfa…The Relationship Between Destination Performance, Overall Satisfaction, and Behavioral Intention for Distinct Segments (2004)The Relationship Between Dest…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Equations with Latent Variables (1989)Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Examining the Role of Emotional and Functional Values in Festival Evaluation (2010)A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)Product Performance and Consumer Satisfaction: A New Concept (1976)The Sociology of Tourism: Approaches, Issues, and Findings (1984)City branding: a state‐of‐the‐art review of the research domain (2011)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Enclave tourism and its socio-economic impacts in the Okavango Delta, Botswana (2003)Destination image and destination personality (2007)Travel and Learning: A Neglected Tourism Research Area (2011)
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References

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  • 1978Dimentions of tourist satisfaction with a destination area588 cited
  • 1995The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival486 cited
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  • 1993Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory309 cited
  • 1989Past experience and future tourism decisions272 cited
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  • 1996A comparison of question scales used for measuring customer satisfaction

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256 cited
  • 1994Customer Satisfaction during the Service Delivery Process253 cited
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    • 2004The Relationship Between Destination Performance, Overall Satisfaction, and Behavioral Intention for Distinct Segments106 cited