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Exit interviews in hotels: making them a more powerful management tool · Study

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ArticleExit interviews in hotels: making them a more powerful management tool

Connie Mok1995

Article1995

Exit interviews in hotels: making them a more powerful management tool

Connie Mok · Yvonne Luk

20 citations·0/0 files stored·International Journal of Hospitality Management

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Employee Performance and Management Job Satisfaction and Organizational Behavior Human Resource and Talent Management

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References

1979Employee turnover: An empirical and methodological assessment 1985A study of exit interviews: does the last word count?1977A manual of staff management in the hotel and catering industry

Cited by

2008Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry 1998HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore 2002New Employees' Turnover Intentions and Organizational Commitment in the Hong Kong Hotel Industry 2007Employee Turnover in the Hospitality Industry 2013Staff turnover costs: In search of accountability 2008I love you - goodbye: Exit Interviews and Turnover in the New Zealand Hotel Industry 2020Turnover Intention Karyawan: Pengaruh Budaya Organisasi, Organizational Justice dan Kepuasan Kerja 2019The exit interview in Pakistan's IT and banking industries: Mere formality or catalyst for change?

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Details

Year1995

Typearticle

Published1995-06-01

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations20

Files0 public / 0

ShelfEmployee Performance and Management

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doi10.1016/0278-4319(95)00025-8

openalex_workW2145125145

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