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The Effect of Meal Pace on Customer Satisfaction
16 references·16 citing·42 second hopsampled
The Effect of Meal Pace on Customer Satisfaction (2007)The Effect of Meal Pace on Customer Satis…Advances in Consumer Research (2025)Advances in Consumer ResearchThe effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour (2002)The effects of incentives, de…Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach (1999)Attribute-Level Performance, …A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)A Dynamic Model of Customers’…Effects of waiting on the satisfaction with the service: Beyond objective time measures (1998)Effects of waiting on the sat…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Yield Management at American Airlines (1992)Yield Management at American …A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)Modeling Consumer Satisfactio…A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …Developing Better Measures of Consumer Satisfaction: Some Preliminary Results (1981)Developing Better Measures of…Service Quality and Satisfaction in the Context of Varying Levels of Restaurant Image and Customer Orientation during the COVID-19 Pandemic (2021)Service Quality and Satisfact…Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory (2020)Why Service Recovery Fails? E…The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction (2017)The moderating effect of perc…Challenging conventional wisdom: Positive waiting (2017)Challenging conventional wisd…Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitability (2015)Revenue Management: Advanced …Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India (2014)Change in Consumer Patronage …Restaurant revenue management: Do perceived capacity scarcity and price differences matter? (2013)Restaurant revenue management…QSR Choice: Key Restaurant Attributes and the Roles of Gender, Age and Dining Frequency (2013)QSR Choice: Key Restaurant At…Consumers’ Emotional Responses and Emotion Regulation Strategies During Multistage Waiting in Restaurants (2013)Consumers’ Emotional Response…Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth (2013)Campus Foodservice Attributes…The Effect of Perceived Control on Consumer Responses to Service Encounter Pace (2012)The Effect of Perceived Contr…Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing (2012)Effects of a reward program o…Using Service Blueprinting to Analyze Restaurant Service Efficiency (2011)Using Service Blueprinting to…Generation Y Consumers (2011)Generation Y ConsumersService Failures in Restaurants (2010)Service Failures in Restauran…(Mythical) Revenue Benefits of Reducing Dining Duration in Restaurants (2008)(Mythical) Revenue Benefits o…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena (2005)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Satisfaction: a behavioral perspective on the consumer (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Limited-dependent and qualitative variables in econometrics (1983)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)What Makes Online Content Viral? (2011)Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)An Investigation into the Determinants of Customer Satisfaction (1982)Word of mouth: understanding and managing referral marketing (1998)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Theory of Cognitive Dissonance (1957)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Bibliometric Methods in Management and Organization (2014)
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References

  • 2025Advances in Consumer Research13,264 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
  • 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process876 cited
  • 1999Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach805 cited
  • 1992Yield Management at American Airlines697 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 2002The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour392 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process

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391 cited
  • 1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
  • 1981Developing Better Measures of Consumer Satisfaction: Some Preliminary Results317 cited
  • Cited by

    • 2011Generation Y Consumers90 cited
    • 2010Service Failures in Restaurants86 cited
    • 2013QSR Choice: Key Restaurant Attributes and the Roles of Gender, Age and Dining Frequency66 cited
    • 2014Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India61 cited
    • 2013Restaurant revenue management: Do perceived capacity scarcity and price differences matter?49 cited
    • 2017Challenging conventional wisdom: Positive waiting49 cited
    • 2013Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth43 cited
    • 2015Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitability40 cited
    • 2017The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction38 cited
    • 2020Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory37 cited
    • 2008(Mythical) Revenue Benefits of Reducing Dining Duration in Restaurants30 cited
    • 2012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace29 cited
    • 2012Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing28 cited
    • 2021Service Quality and Satisfaction in the Context of Varying Levels of Restaurant Image and Customer Orientation during the COVID-19 Pandemic28 cited
    • 2011Using Service Blueprinting to Analyze Restaurant Service Efficiency28 cited
    • 2013Consumers’ Emotional Responses and Emotion Regulation Strategies During Multistage Waiting in Restaurants28 cited