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The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences

9 references·16 citing·44 second hop

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References

1996Mindful visitors645 cited
2000The museum environment and the visitor experience395 cited
2000Can Museums be All Things to All People?: Missions, Goals, and Marketing's Role274 cited
1996Scanning museum visitors227 cited
1997Marketing the Museum216 cited
1998Museum Strategy and Marketing: Designing Missions, Building Audiences, Generating Revenue and Resources177 cited
1999Strangers, Guests, or Clients? Visitor Experiences in Museums166 cited
1985Predicting Visitor Behavior125 cited
2006Embodying experience118 cited

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2014Emotions and visitors’ satisfaction at a museum121 cited
2020Experiential authenticity in heritage museums80 cited
2013Constructing Customer‐based Museums Brand Equity Model: The Mediating Role of Brand Value80 cited
2020Wine lovers: their interests in tourist experiences75 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2016

Understanding museum visitors’ experience: a comparative study

72 cited

2019Visualising and revitalising traditional Chinese martial arts70 cited

2020The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy64 cited

2018Museum visitors’ heterogeneity and experience processing58 cited

2014Social Inclusion Through Cultural Engagement Among Ethnic Communities54 cited

2021Discovering the determinants of museum visitors’ immersion into experience: the impact of interactivity, expectations, and skepticism51 cited

2011Marketing Museums and Exhibitions: What Drives the Interest of Young People50 cited

2017Key factors maximizing art museum visitors’ satisfaction, commitment, and post-purchase intentions50 cited

2017How can European museums reach sustainability?49 cited

2020Restoration in the exhausted body? Tourists on the rugged path of pilgrimage: Motives, experiences, and benefits47 cited