Strategic decision support for the services industry

Abstract

The graph model for conflict resolution and the associated decision support system GMCR II are presented as a comprehensive service tool that can provide strategic advice to leaders and managers, in industry, government and other organizations, who must ensure the success of their enterprises within an increasingly competitive environment on a local, national, or international level. In addition to furnishing an overview of the graph model and the design of GMCR II, this paper describes general situations in which advisors providing a decision support service may use this unique computerized technology. An international trade dispute is utilized to illustrate how GMCR II can be applied to study real-world interactive decision making systematically and effectively.

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