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How Implicit Beliefs Influence Trust Recovery

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References

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1995Implicit Theories and Their Role in Judgments and Reactions: A Word From Two Perspectives2,409 cited
1986Judgment in Managerial Decision Making2,254 cited
1999The effect of the performance appraisal system on trust for management: A field quasi-experiment.2,250 cited
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1999Implicit theories, attributions, and coping: A meaning system approach.1,353 cited
2006Models of Interpersonal Trust Development: Theoretical Approaches, Empirical Evidence, and Future Directions1,241 cited
2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.

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1,066 cited

1997Lay dispositionism and implicit theories of personality.999 cited

2002Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus922 cited

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2018Who is trustworthy? Predicting trustworthy intentions and behavior.95 cited
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2021Trust repair in human-agent teams: the effectiveness of explanations and expressing regret83 cited
2013The Emotion Deception Model: A Review of Deception in Negotiation and the Role of Emotion in Deception79 cited
2017How the Timing and Magnitude of Robot Errors Influence Peoples’ Trust of Robots in an Emergency Scenario71 cited
2013Effect of relationship experience on trust recovery following a breach68 cited
2014Who Accepts Responsibility for Their Transgressions?65 cited
2014Follower reactions to leader trust violations: A grounded theory of violation types, likelihood of recovery, and recovery process61 cited
2019Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation38 cited
2016How Monitoring Influences Trust: A Tale of Two Faces32 cited
2022When Algorithms Err : Differential Impact of Early vs. Late Errors on Users’ Reliance on Algorithms30 cited
2021Trust, fast and slow: A comparison study of the trust behaviors of entrepreneurs and non-entrepreneurs25 cited
2017Perceptions of High Integrity Can Persist After Deception: How Implicit Beliefs Moderate Trust Erosion23 cited
2023Brand extension failure and parent brand penalty: The role of implicit theories22 cited