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The intention of continued web-enabled phone service usage: A quality perspective · Study

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ArticleThe intention of continued web-enabled phone service usage: A quality perspective

Kwabena Gyasi Boakye2012

Article2012

The intention of continued web-enabled phone service usage: A quality perspective

Kwabena Gyasi Boakye · Victor R. Prybutok · Sherry D. Ryan

27 citations·0/0 files stored·Operations Management Research

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1998Principles and Practice of Structural Equation Modeling 1980Understanding Attitudes and Predicting Social Behavior 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models

Cited by

2014Product quality vs service quality in the mobile industry: Is there a dominant driver of customer intention to switch providers?2014Q-TAM: a quality technology acceptance model for technology operations managers 2019Factors Affecting Continuous Usage Intention of Mobile Banking in Tema and Kumasi 2015The Moderating Effect of Privacy and Personalization in Mobile Banking: A Structural Equation Modeling Analysis 2016User Resistance to Information System Implementations: A Dual-Mode Processing Perspective

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Details

Year2012

Typearticle

Published2012-02-07

VenueOperations Management Research

ISSN-L1936-9735

Languageen

Citations27

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1007/s12063-012-0062-1

openalex_workW2147096468

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2021Mobile Banking Continuance Intention

2020A Quantative Approach to Identifying Factors that Affect the Use of E-Wallets in Bahrain