this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
- 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
- 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
- 1996Focus Groups2,351 cited
- 1977Breaking Free from Product Marketing2,056 cited
- 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
- 1984Strategic Management and Marketing in the Service Sector1,667 cited
- 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
- 2006
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work