Communication During Intraorganization Job Transfers

Abstract

Although some aspects of the intraorganizational job transfer have been studied, the communication patterns have generally not been researched. This study proposes a threephase model to describe changes in communication during the transfer process. Based on interviews of transferees and stayers, the model is developed to describe changes in content and frequency of communication during the phases. During the loosening phase, the transferee passes on important task information, and stayers begin to anticipate the loss of a work group member; social support is communicated during this time. After the transferee leaves, the transition phase begins as the stayers increase in-group communication to cope with the loss of a member and the transferee begins developing new work group relationships. Communication during the tightening phase becomes routine as the transferee develops normal work relationships and network links beyond the immediate work group. Communication between the transferee and the stayers is reduced. The research supports the uncertainty reduction and social exchange theory of communication. Suggestions for further research are given.

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