Antecedent factors to end-users' symbolic acceptance of enterprise systems: An analysis in Nigerian organizations

Abstract

End-user acceptance of information systems (IS), including enterprise systems (ES) is critically important for the success or effectiveness of such technologies for adopting organizations. While prior research has focused on such issues in the developed West, very little is known about workers' perceptions of ES acceptance or adoption in the developing world. This study was designed to add to the growing body of work in the area by using empirical data collected in Nigeria. We employed symbolic acceptance to enrich insight instead of usage adoption, which is commonly used in the literature. We drew from relevant theoretical frameworks in developing the research model, which was tested with data collected from a survey. Using the partial least square technique (PLS) for data analysis, support was found for the five hypotheses formulated herein. Namely, performance and effort expectancies, social influence, facilitating conditions, and attitude toward ES were found to have significant, positive impacts on ES symbolic acceptance. The implications of the study findings for both research and practice are discussed, and conclusions are drawn.

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