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Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future
10 references·16 citing·43 second hop
Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future (2015)Editorial Column—Smart Things as Service …Embedding the New Discipline of Service Science (2011)Embedding the New Discipline …The service system is the basic abstraction of service science (2009)The service system is the bas…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…Service Science: Toward a Smarter Planet (2009)Service Science: Toward a Sma…Introduction to Service Engineering (2009)Introduction to Service Engin…Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling (2009)Computational Thinking of Ser…The Service System Is the Basic Abstraction of Service Science (2008)The Service System Is the Bas…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Lawfulness by design – development and evaluation of lawful design patterns to consider legal requirements (2023)Lawfulness by design – develo…The role of meaning in service innovation: a conceptual exploration (2021)The role of meaning in servic…Roadmapping for Data: Concept and Typology of Data-Integrated Smart-Service Roadmaps (2020)Roadmapping for Data: Concept…Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications (2020)Establishing Smart Service Sy…A taxonomy and archetypes of smart services for smart living (2020)A taxonomy and archetypes of …The impact of occupational stereotypes in human-centered service systems (2019)The impact of occupational st…Telling stories that sell: The role of storytelling and big data analytics in smart service sales (2019)Telling stories that sell: Th…Operating without operations: how is technology changing the role of the firm? (2018)Operating without operations:…Design-integrated financial assessment of smart services (2018)Design-integrated financial a…Clarifying the Concept of Smart Service System (2018)Clarifying the Concept of Sma…A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective (2018)A Human-Centred, Multidiscipl…Using data to advance service: managerial issues and theoretical implications from action research (2017)Using data to advance service…Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems (2017)Editorial Column—New Directio…Commentary—Smart Service Systems: Bridging the Silos (2016)Commentary—Smart Service Syst…Editorial—Smart Service Systems, Human-Centered Service Systems, and the Mission of Service Science (2015)Editorial—Smart Service Syste…Automated planning of process models: Design of a novel approach to construct exclusive choices (2015)Automated planning of process…The Structure of Scientific Revolutions (1963)The Constitution of Society. Outline of the Theory of Structuration (1984)Exploration and Exploitation in Organizational Learning (1991)Toward a Science of Service Systems Value and Symbols (2010)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)Value co-destruction: Exploring the role of actors’ opportunism in the B2B context (2020)A Pure Theory of Local Expenditures (1956)Service-dominant logic: continuing the evolution (2007)An Introduction to the Viable Systems Approach and its Contribution to Marketing (2012)Viable service systems and decision making in service management (2012)Sustainable competitive advantage in tourism organizations: A strategic model applying service dominant logic and tourism's defining characteristics (2016)Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)From value chain to value constellation: designing interactive strategy. (1993)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)A Contribution to the Theory of Economic Growth (1956)Service Science, Management, Engineering, and Design (SSMED) (2009)Contracting for Collaborative Services (2010)Beyond virtuality: from engagement platforms to engagement ecosystems (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Business Process Management : Concepts, Languages, Architectures (2007)Steps toward a science of service systems (2007)Value Cocreation in Service Platform Business Models (2012)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Service Competition with General Queueing Facilities (2008)Service development in product-service systems: a maturity model (2012)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View (2012)Sharing Economy (2016)Value co-creation and co-destruction in the Airbnb sharing economy (2017)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 2008The Service System Is the Basic Abstraction of Service Science431 cited
  • 2009Introduction to Service Engineering154 cited
  • 2009Service Science: Toward a Smarter Planet146 cited
  • 2009Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling91 cited
  • 2011Embedding the New Discipline of Service Science82 cited

Cited by

  • 2017Using data to advance service: managerial issues and theoretical implications from action research70 cited
  • 2018Operating without operations: how is technology changing the role of the firm?64 cited
  • 2019Telling stories that sell: The role of storytelling and big data analytics in smart service sales60 cited
  • 2020A taxonomy and archetypes of smart services for smart living44 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2018
Design-integrated financial assessment of smart services
42 cited
  • 2018Clarifying the Concept of Smart Service System35 cited
  • 2020Roadmapping for Data: Concept and Typology of Data-Integrated Smart-Service Roadmaps33 cited
  • 2021The role of meaning in service innovation: a conceptual exploration27 cited
  • 2023Lawfulness by design – development and evaluation of lawful design patterns to consider legal requirements26 cited
  • 2015Automated planning of process models: Design of a novel approach to construct exclusive choices24 cited
  • 2018A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective22 cited
  • 2019The impact of occupational stereotypes in human-centered service systems21 cited
  • 2020Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications21 cited
  • 2016Commentary—Smart Service Systems: Bridging the Silos20 cited
  • 2015Editorial—Smart Service Systems, Human-Centered Service Systems, and the Mission of Service Science19 cited
  • 2017Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems19 cited