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Private and public services: productivity and performance migration
16 references·4 citing·35 second hop
Private and public services: productivity and performance migration (2013)Private and public services: productivity…Services Marketing Strategy (2010)Services Marketing StrategyREFORMING PUBLIC SERVICES IN THE UK: BRINGING IN THE THIRD SECTOR (2007)REFORMING PUBLIC SERVICES IN …Multi‐factor productivity measurement model for service organisation (2005)Multi‐factor productivity mea…Marketing in the Public Sector: Towards a Typology of Public Services (2003)Marketing in the Public Secto…Service quality and productivity: A synergistic perspective (2002)Service quality and productiv…Service productivity (2002)Service productivityConcepts and Indicators of Local Authority Performance: An Evaluation of the Statutory Frameworks in England and Wales (2002)Concepts and Indicators of Lo…The Public Sector: Concepts, Models and Approaches (2000)The Public Sector: Concepts, …Discovering the soul of service: the nine drivers of sustainable business success (1999)Discovering the soul of servi…Public Management and Administration: An Introduction (1998)Public Management and Adminis…The New Public Management in Action (1996)The New Public Management in …Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Improving Public Sector Productivity: Concepts and Practice (1993)Improving Public Sector Produ…A New Management in the Public Sector? (1991)A New Management in the Publi…Measuring Productivity in Services (1990)Measuring Productivity in Ser…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Recruitment, selection, training practices and employee performance in service sector institutions of Nepal (2023)Recruitment, selection, train…The importance of training and development for government officials in South Africa (2022)The importance of training an…Increasing citizen satisfaction with municipal services: the function of intangible factors (2020)Increasing citizen satisfacti…Impact of Performance Appraisal on Organizational Performance of Service Organizations in Nepal (2020)Impact of Performance Apprais…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Marketing management: analysis. planning. implementation and control (2000)Evolving to a New Dominant Logic for Marketing (2003)Paradigms in service research (2011)The moderating role of perceived risk in loyalty intentions: an investigation in a service context (2012)Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting (2018)Strategic Management and Marketing in the Service Sector (1984)Is your company ready for one-to-one marketing? (1999)Differential Effects of Preferential Treatment Levels on Relational Outcomes (2007)Adopting a service logic in manufacturing (2010)Enabling service innovation: A dynamic capabilities approach (2012)Reshaping the state: The implications for public administration (1994)Issues of Knowledge Management in the Public Sector (2003)The `Neo-Bureaucratic' State: Professionals, Managers and Professional Managers in Schools, General Practices and Social Work (2003)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)CLARIFYING CONVERGENCE. Striking similarities and durable differences in public management reform (2001)Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Co-Production and Co-Creation (2018)The Impact of Audit on Social Work Practice (2004)Strategy Content and Organizational Performance: An Empirical Analysis (2006)Does Cross-Sectoral Partnership Deliver? An Empirical Exploration of Public Service Effectiveness, Efficiency, and Equity (2010)Efficiency, customer service and financial performance among Australian financial institutions (2004)Operations strategy for the effective delivery of integrated industrial product‐service offerings (2011)Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers (2020)Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori (2000)The Middle Aging of New Public Management: Into the Age of Paradox? (2004)The New Public Governance? 1 (2006)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Methods of Investigating Critical Incidents (2002)The Diffusion of Services (2009)Sporting Facebook: A Content Analysis of NCAA Organizational Sport Pages and Big 12 Conference Athletic Department Pages (2011)
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References

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  • 1993

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Improving Public Sector Productivity: Concepts and Practice
72 cited

Cited by

  • 2022The importance of training and development for government officials in South Africa15 cited
  • 2020Increasing citizen satisfaction with municipal services: the function of intangible factors15 cited
  • 2023Recruitment, selection, training practices and employee performance in service sector institutions of Nepal2 cited
  • 2020Impact of Performance Appraisal on Organizational Performance of Service Organizations in Nepal2 cited