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A new model for airport passenger segmentation
16 references·4 citing·36 second hop
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1998Transforming Qualitative Information: Thematic Analysis and Code Development13,496 cited
  • 2006Interviewing as qualitative research a guide for researchers in education and the social sciences9,932 cited
  • 2023An Introduction to Qualitative Research9,544 cited
  • 1995Handbook of Qualitative Research.6,282 cited
  • 1985Influence : science and practice3,573 cited
  • 2009An Introduction to Qualitative Research2,334 cited
  • 1966Identity and the Life Cycle.2,238 cited
  • 2012The Experience Economy1,886 cited
  • 2000Qualitative Researching with Text, Image and Sound1,288 cited
  • 2020Airport systems planning, design, and management668 cited
  • 2003Passenger expectations and airline services: a Hong Kong based study442 cited
  • 2007Passengers' expectations of airport service quality338 cited
  • 2003Developing a typology of airport shoppers161 cited
  • 2020Airline Marketing and Management132 cited
  • 2016Airline Marketing and Management

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130 cited

Cited by

  • 2017Shaping and enhancing airport lounge experiences44 cited
  • 2022Heterogeneity in the transfer time of air-rail intermodal passengers based on ticket booking data20 cited
  • 2020Becoming a passenger: exploring the situational passenger experience and airport design in the Copenhagen Airport19 cited
  • 2018Retail concessions at European airports: Commercial strategies to improve non-aeronautical revenue from leisure travelers16 cited