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Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’
15 references·1 citing·47 second hop
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The ‘Demand-Side’ of e-Government in Australia and New Zealand (2010)A Review of Social Media Use in E-Government (2012)Measuring user satisfaction from e-Government services: Lessons from Jordan (2013)Diffusion of Innovations 1 (2019)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Statistical Theories of Mental Test Scores (1969)The Measurement of Independent and Interdependent Self-Construals (1994)Psychopathy as a Clinical and Empirical Construct (2007)Comorbidity: A network perspective (2010)Survey Research Methods. (1985)A Comparison of Web and Mail Survey Response Rates (2004)Mail and internet surveys : the tailored design method (2007)Selection Bias in Web Surveys (2010)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Sensitive questions in surveys. (2007)Identifying careless responses in survey data. 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References

  • 2000The Psychology of Survey Response4,727 cited
  • 2000Web Surveys2,079 cited
  • 2009Factors affecting response rates of the web survey: A systematic review1,521 cited
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  • 2000Foundations of the American Customer Satisfaction Index553 cited
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  • 2008Face-to-Face versus Web Surveying in a High-Internet-Coverage Population: Differences in Response Quality369 cited
  • 2003The conceptualization and empirical validation of web site user satisfaction357 cited
  • 2009Improving digital skills for the use of online public information and services290 cited
  • 2007The E-Government paradox: Better customer service doesn't necessarily cost less144 cited
  • 2006Multiple Group Confirmatory Factor Analysis of the Young Schema-Questionnaire in a Dutch Clinical versus Non-clinical Population

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  • 2024Online compassion-based self-help for depression in people with skin conditions: a feasibility study3 cited