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Designing and delivering compelling experiences
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Designing and delivering compelling experiences (2010)Designing and delivering compelling exper…Welcome to the experience economy (2019)Welcome to the experience eco…The Managed Heart (2012)The Managed HeartThe message matters: the economy and presidential campaigns (2010)The message matters: the econ…Strategic management a stakeholder approach (2010)Strategic management a stakeh…The political mind : why you can't understand 21st-century politics with an 18th-century brain (2008)The political mind : why you …Qualitative Data Analysis (2008)Qualitative Data AnalysisThe Experience Economy and Commercial Experiences (2004)The Experience Economy and Co…Five Misunderstandings About Case-Study Research (2004)Five Misunderstandings About …Entertainment‐seeking shopping centre patrons: the missing segments (2003)Entertainment‐seeking shoppin…On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity (2001)On the conceptual link betwee…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …The Effect of TV Ads and Candidate Appearances on Statewide Presidential Votes, 1988–96 (1999)The Effect of TV Ads and Cand…Welcome to the experience economy. (1998)Welcome to the experience eco…Qualitative data analysis (2nd ed) (1996)Qualitative data analysis (2n…Is Anyone Responsible? (1991)Is Anyone Responsible?The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Outline of a Theory of Practice (1977)After the Fact (1995)Making Social Science Matter (2001)Case Study As a Research Method (2007)Theorising from case studies: Towards a pluralist future for international business research (2010)Mission-oriented innovation policies: challenges and opportunities (2018)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Framing: Toward Clarification of a Fractured Paradigm (1993)Framing as a Theory of Media Effects (1999)Framing Theory (2007)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Consensual qualitative research: An update. (2005)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Doing Gender (1987)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Customer experience management: toward implementing an evolving marketing concept (2015)The qualitative content analysis process (2008)
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References

  • 2010Strategic management a stakeholder approach24,023 cited
  • 2008Qualitative Data Analysis17,372 cited
  • 2004Five Misunderstandings About Case-Study Research14,229 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1996Qualitative data analysis (2nd ed)5,593 cited
  • 1991Is Anyone Responsible?3,730 cited
  • 2012The Managed Heart3,197 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2001On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity666 cited
  • 2008The political mind : why you can't understand 21st-century politics with an 18th-century brain347 cited
  • 2004The Experience Economy and Commercial Experiences318 cited
  • 2010The message matters: the economy and presidential campaigns318 cited
  • 1999The Effect of TV Ads and Candidate Appearances on Statewide Presidential Votes, 1988–96295 cited
  • 2003Entertainment‐seeking shopping centre patrons: the missing segments

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