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User-generated content behaviour of the dissatisfied service customer
16 references·4 citing·49 second hopsampled
User-generated content behaviour of the dissatisfied service customer (2014)User-generated content behaviour of the d…The impact of online reviews on hotel booking intentions and perception of trust (2011)The impact of online reviews …The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…Who interacts on the Web?: The intersection of users’ personality and social media use (2009)Who interacts on the Web?: Th…Role of social media in online travel information search (2009)Role of social media in onlin…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …Discourse and Identity (2006)Discourse and IdentityElectronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Word-of-Mouth Processes within a Services Purchase Decision Context (2000)Word-of-Mouth Processes withi…“It is what one does”: why people participate and help others in electronic communities of practice (2000)“It is what one does”: why pe…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…The development of markers for the Big-Five factor structure. (1992)The development of markers fo…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Museum coolness: creating the desire to revisit (2021)Museum coolness: creating the…The Role of Marketer-Generated Content in Customer Engagement Marketing (2019)The Role of Marketer-Generate…Determinants and outcomes of brand hate (2017)Determinants and outcomes of …Electronic word of mouth in social media: the common characteristics of retweeted and favourited marketer-generated content posted on Twitter (2015)Electronic word of mouth in s…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?6,304 cited
  • 1992The development of markers for the Big-Five factor structure.5,805 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 2009Role of social media in online travel information search3,464 cited
  • 1999The Role of Emotions in Marketing3,350 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,167 cited
  • 2009Who interacts on the Web?: The intersection of users’ personality and social media use2,082 cited
  • 2000“It is what one does”: why people participate and help others in electronic communities of practice2,028 cited
  • 2006Discourse and Identity1,740 cited
  • 2011The impact of online reviews on hotel booking intentions and perception of trust1,688 cited
  • 2000Word-of-Mouth Processes within a Services Purchase Decision Context1,344 cited

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  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,334 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,179 cited
  • Cited by

    • 2017Determinants and outcomes of brand hate491 cited
    • 2019The Role of Marketer-Generated Content in Customer Engagement Marketing346 cited
    • 2015Electronic word of mouth in social media: the common characteristics of retweeted and favourited marketer-generated content posted on Twitter96 cited
    • 2021Museum coolness: creating the desire to revisit31 cited