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Measuring and managing customer value
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Measuring and managing customer value (2002)Measuring and managing customer valueThe Relation between Sustainable Development Trends and Customer Value Management (2020)The Relation between Sustaina…Quick Response to Fluctuations in Supply Chains: A Review (2017)Quick Response to Fluctuation…Customer equity and value management of global brands: Bridging theory and practice from financial and marketing perspectives: Introduction to a Journal of Business Research Special Section (2016)Customer equity and value man…Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions (2013)Investigation of the effects …Metrics‐based process redesign with the MIT Process Handbook (2007)Metrics‐based process redesig…Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry (2006)Customer retention: A theoret…Integrating customer expectations into the development of business strategies in a supply chain environment (2005)Integrating customer expectat…Customer centric business processing (2004)Customer centric business pro…Tourism Planning: Policies, Processes and Relationships (1999)Tourism planning: policies, processes and relationships (2001)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Establishing and Maintaining Customer Relationships in Commercial Health and Fitness Centers in South Africa (2012)Zero defections: quality comes to services. (1990)Customer empowerment in tourism through consumer centric marketing (CCM) (2007)Customer relationship management: the evolving role of customer data (2013)Intellectual capital through the eyes of the consumer (2015)Cultures and organizations: Software of the mind (1992)Cultures and Organizations: Software of the Mind. (1993)Development and Validation of TQM Implementation Constructs (1996)Supply chain segmentation in the sporting goods industry (2013)Supply chain risk analysis: a shipbuilding industry case (2018)Reengineering Work: Don’t Automate, Obliterate (1990)The interdisciplinary study of coordination (1994)Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Improving Business Processes: Does Anybody have an Idea? (2015)Service Innovation and Customer Performance of Telecommunication Service Provider: A Study on Mediation Effect of Corporate Reputation (2016)A Roadmap to Critical Redesign Choices That Increase the Robustness of Business Process Redesign Initiatives (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer perceived value: The development of a multiple item scale (2001)The Influence of Perceived Benefits on the Satisfaction with the Loyalty Program (2017)Image, performance, attitudes, trust, and loyalty in financial services (2018)The effect of place attachment on visitors’ revisit intentions: evidence from Batam (2019)A framework for marketing management (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Customer Loyalty Cascade and Its Impact on Profitability in Financial Services (2018)Sustainability and customer equity: Evaluation of citing networks and contributions (2019)Predicting Customer Churn for Insurance Data (2020)What is the Right Supply Chain for Your Product (1997)What is strategy (2000)The Core Competence of the Corporation (2006)Redefining innovation — eco-innovation research and the contribution from ecological economics (2000)You are what you can access: Sharing and collaborative consumption online (2013)Transforming Our World: The 2030 Agenda for Sustainable Development (2018)Towards smart and sustainable urban management: A novel value engineering decision-making model for sewer projects (2022)The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers’ behavior (2023)Beyond taste: examining sustainable value, perceived CSR and consumer behaviour in the restaurant industry (2024)
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  • 2004Customer centric business processing82 cited
  • 2013Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions54 cited
  • 2017Quick Response to Fluctuations in Supply Chains: A Review43 cited
  • 2005Integrating customer expectations into the development of business strategies in a supply chain environment34 cited
  • 2020The Relation between Sustainable Development Trends and Customer Value Management27 cited
  • 2016Customer equity and value management of global brands: Bridging theory and practice from financial and marketing perspectives: Introduction to a Journal of Business Research Special Section25 cited
  • 2007Metrics‐based process redesign with the MIT Process Handbook21 cited
  • 2006Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry18 cited

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