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Analysis of the factors affecting the quality of service in public libraries in Korea

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References

1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1994Service Quality: New Directions in Theory and Practice1,701 cited
2000Measuring service quality at yale university’s libraries198 cited
2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system187 cited
2004Satisfaction Formation Processes in Library Users: Understanding Multisource Effects50 cited
2011A Study on the User Satisfaction of Public Library Users in Korea9 cited
2009A Study on the Development of User Satisfaction Indicators for Public Library Evaluation8 cited
2016Analysis of Indicators for Information-Poor shown in Library Statistics1 cited

Cited by

2022Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling32 cited
2015Modelling influential factors on customer loyalty in public libraries: a study of West Iran32 cited

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