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Impact of waiting attribution and consumer's mood on perceived quality

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References

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1982The Causal Dimension Scale: A measure of how individuals perceive causes.675 cited
1974

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The Basic Emotional Impact of Environments

647 cited

1990The Role of Mood in Advertising Effectiveness528 cited

Cited by

2007Customer complaint behaviour from the perspective of the service‐dominant logic of marketing109 cited
2008The attribution of service failures: effects on consumer satisfaction102 cited
1999Time Styles and the Waiting Experience93 cited
2012Waiting for service at the checkout89 cited
2019The unconscious perception of smells as a driver of consumer responses: a framework integrating the emotion-cognition approach to scent marketing79 cited
2002Perceived Control and Consumer Attribution for the Service Encounter79 cited
2015Retail design and the visually impaired: A needs assessment76 cited
2004Attributions on dissatisfying service encounters76 cited
2017Don't ignore the floor: Exploring multisensory atmospheric congruence between music and flooring in a retail environment72 cited
2015The influence of customer participation on service failure perceptions70 cited
2016Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions65 cited
2012Understanding the Intrinsic Motivations of User Acceptance of Hedonic Information Systems: Towards a Unified Research Model59 cited
2014“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception59 cited
2021How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence58 cited
2005Views From Consumers Next in Line: The Fundamental Attribution Error in a Service Setting58 cited
1997Adapting service quality concepts to academic libraries55 cited