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Administrative Exclusion: Organizations and the Hidden Costs of Welfare Claiming

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References

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2015The Bite of Administrative Burden: A Theoretical and Empirical Investigation304 cited
2023Administrative Burden in Citizen–State Interactions: A Systematic Literature Review

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197 cited

2020Digitization or equality: When government automation covers some, but not all citizens194 cited

2011Race, Respect, and Red Tape: Inside the Black Box of Racially Representative Bureaucracies190 cited

2019The Political Economy of Administrative Burdens: A Theoretical Framework for Analyzing the Organizational Origins of Administrative Burdens163 cited

2020The unequal distribution of administrative burden: A framework and an illustrative case study for understanding variation in people's experience of burdens157 cited

2018“They Are Underpaid and Understaffed”: How Clients Interpret Encounters with Street-Level Bureaucrats155 cited

2018The digital cage: Administrative exclusion through information architecture – The case of the Dutch civil registry's master data management system148 cited

2020Why Do Policymakers Support Administrative Burdens? The Roles of Deservingness, Political Ideology and Personal Experience146 cited

2020Just or Unjust? How Ideological Beliefs Shape Street‐Level Bureaucrats’ Perceptions of Administrative Burden144 cited

2010Red Tape and Democracy: How Rules Affect Citizenship Rights142 cited

2013Policymaking by Other Means140 cited

2018Street-Level Management: A Clientele-Agent Perspective on Implementation138 cited

2019Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment114 cited

2018Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work102 cited

2016JPART Virtual Issue on Citizen-State Interactions in Public Administration Research101 cited