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EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE
5 references·16 citing·36 second hop
EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE (2009)EVALUATING USERS’ SATISFACTION ON ACADEMI…Service quality in academic libraries (1996)Service quality in academic l…Quality in information services: Do users and librarians differ in their expectations? (1995)Quality in information servic…Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Customer participation in service production and delivery. (1990)Customer participation in ser…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluation of User Satisfaction with Academic Libraries Services Based on Students' Perspectives (2021)Evaluation of User Satisfacti…Evaluating Users’ Satisfaction on Academic Library Services and Facilities in Khyber Pakhtunkhwa-Pakistan (2021)Evaluating Users’ Satisfactio…Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya (2021)Assessment of Customer Servic…The influence of Public University library service quality and library Brand image on user loyalty (2020)The influence of Public Unive…IMPACT OF ACADEMIC LIBRARY SERVICES ON STUDENTS SUCCESS AND PERFORMANCE (2020)IMPACT OF ACADEMIC LIBRARY SE…Gender and cognitive factors influencing information seeking of graduate students at Kenyatta University Library (2020)Gender and cognitive factors …Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Achieving university librarie…Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa (2019)Library usage by university a…LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling (2019)LibQual+® as a predictor of l…Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Using SEM-PLS to assess users…Library space assessment methods: perspectives of new information professionals (2018)Library space assessment meth…User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India (2017)User’s Satisfaction with Libr…Students' Perceived Quality of Library Facilities and Services in Nigerian Private Universities (2016)Students' Perceived Quality o…User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh (2015)User Satisfaction Regarding Q…Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Modelling influential factors…Determinants of library use, collections and services among the students of engineering: a case study of King Saud University (2013)Determinants of library use, …Why Satisfied Customers Defect (1995)Consumer Behavior: A Framework (2000)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Modelling web-based library service quality and user loyalty in the context of a developing country (2017)The influence of religious orientation on viewers’ loyalty towards satellite TV channels (2019)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Service quality and customer satisfaction: An assessment and future directions (1999)Assessing service quality : satisfying the expectations of library customers (2010)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Changing the concept and measure of service quality in academic libraries (1996)Measuring service quality at yale university’s libraries (2000)Assessment of the problems LIS postgraduate students face in accessing e‐resources in Makerere University, Uganda (2010)Service quality and customer satisfaction in academic libraries (2010)University Libraries as facilitators of academic development: A case study of Noakhali Science and Technology University Library, Bangladesh (2019)English literature students' perspectives on digital resources in a Spanish university (2021)The partial least squares approach for structural equation modeling. (1998)Partial least squares structural equation modeling (PLS-SEM) (2014)Using the HOT-fit model to predict the determinants of E-learning readiness in higher education: a developing Country’s perspective (2019)Effects of service quality on satisfaction in Eastern University Library, Bangladesh (2020)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Determining mobile money service customer satisfaction and continuance usage through service quality (2022)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Understanding Service Convenience (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 1996Service quality in academic libraries107 cited
  • 1995Quality in information services: Do users and librarians differ in their expectations?74 cited

Cited by

  • 2018Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia48 cited
  • 2020Achieving university libraries user loyalty through user satisfaction: the role of service quality43 cited
  • 2015Modelling influential factors on customer loyalty in public libraries: a study of West Iran32 cited
  • 2015User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh31 cited
  • 2013Determinants of library use, collections and services among the students of engineering: a case study of King Saud University24 cited
  • 2020The influence of Public University library service quality and library Brand image on user loyalty23 cited
  • 2021Evaluation of User Satisfaction with Academic Libraries Services Based on Students' Perspectives16 cited
  • 2020IMPACT OF ACADEMIC LIBRARY SERVICES ON STUDENTS SUCCESS AND PERFORMANCE16 cited

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2019
Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa
13 cited
  • 2019LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling12 cited
  • 2016Students' Perceived Quality of Library Facilities and Services in Nigerian Private Universities12 cited
  • 2021Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya11 cited
  • 2020Gender and cognitive factors influencing information seeking of graduate students at Kenyatta University Library9 cited
  • 2021Evaluating Users’ Satisfaction on Academic Library Services and Facilities in Khyber Pakhtunkhwa-Pakistan8 cited
  • 2017User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India7 cited
  • 2018Library space assessment methods: perspectives of new information professionals6 cited