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Paying fees for government business advice: an assessment of Business Link experience
10 references·3 citing·51 second hop
Paying fees for government business advice: an assessment of Business Link experience (2008)Paying fees for government business advic…The Advisor-SMF Client Relationship: Impact, Satisfaction and Commitment (2005)The Advisor-SMF Client Relati…The Selection and Control of Management Consultants by Small Business Clients (2004)The Selection and Control of …Street-Level Technocracy in UK Small Business Support: Business Links, Personal Business Advisers, and the Small Business Service (2002)Street-Level Technocracy in U…Business Advisers' Impact on SMEs (2002)Business Advisers' Impact on …The use of external business advice by SMEs in Britain (1999)The use of external business …Business Link Services to Small and Medium-Sized Enterprises: Targeting, Innovation, and Charging (1999)Business Link Services to Sma…Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (1998)Customer‐service provider rel…Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…Understanding the small business sector (1995)Understanding the small busin…DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES (1988)DIFFERENCES IN THE CONSUMER D…IMPACT ON FIRMS OF THE USE OF KNOWLEDGE EXTERNAL SOURCES: A SYSTEMATIC REVIEW OF THE LITERATURE (2014)IMPACT ON FIRMS OF THE USE OF…Who Takes Advice? Firm Size Threshold, Competence, Concerns and Informality in a Contingency Approach (2013)Who Takes Advice? Firm Size T…Understanding the Causes of Informal and Formal Discretion in the Delivery of Enterprise Policies: A Multiple Case Study (2013)Understanding the Causes of I…Small firms : report of the Committee of Inquiry on Small Firms (1971)GENDER AND ORGANIZATIONAL PERFORMANCE: DETERMINANTS OF SMALL BUSINESS SURVIVAL AND SUCCESS. (1991)Changing Use of External Business Advice and Government Supports by SMEs in the 1990s (2003)SME Policy Support in Britain since the 1990s: What have We Learnt? (2008)Internationalization and Innovation as Resources for SME Growth in Foreign Markets (2014)A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Internal market orientation (2002)The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty (2008)Naturalistic inquiry (1985)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Qualitative inquiry and research design: choosing among five traditions. 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(1993)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Open Innovation in Small and Medium-Sized Enterprises (SMEs): External Knowledge Sourcing Strategies and Internal Organizational Facilitators (2013)The provision of business advice to SMEs by external accountants (2016)Succession in family-owned SMEs: the impact of advisors (2019)Agendas, Alternatives, and Public Policies (1985)Some guidelines for the phenomenological analysis of interview data (1985)Expectations‐based evaluation of SME advice and consultancy: an example of business link services (2007)Differential Gains from Business Link Support and Advice: A Treatment Effects Approach (2008)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Competing Agendas in Public Procurement: An Empirical Analysis of Opportunities and Limits in the UK for SMEs (2011)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)One size fits all? (2005)The Impact of University–Industry Relationships on Firms’ Performance: A Meta-Regression Analysis (2021)The interplay between KIBS and manufacturers: a scoping review of major key themes and research opportunities (2021)Exploring the impact of collaboration on eco-innovation in SMEs: a contribution to the business modes of innovation framework (2023)Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses (2003)Entrepreneurial orientation and small business performance: a configurational approach (2004)Entrepreneurship, Innovation and Economic Growth: Evidence from GEM data (2005)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)
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References

  • 1995Understanding the small business sector4,296 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 1998Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes393 cited
  • 1999The use of external business advice by SMEs in Britain300 cited
  • 2002Business Advisers' Impact on SMEs122 cited
  • 1988DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES90 cited
  • 2005The Advisor-SMF Client Relationship: Impact, Satisfaction and Commitment85 cited
  • 1999Business Link Services to Small and Medium-Sized Enterprises: Targeting, Innovation, and Charging55 cited
  • 2002Street-Level Technocracy in UK Small Business Support: Business Links, Personal Business Advisers, and the Small Business Service43 cited
  • 2004The Selection and Control of Management Consultants by Small Business Clients43 cited

Cited by

  • 2014IMPACT ON FIRMS OF THE USE OF KNOWLEDGE EXTERNAL SOURCES: A SYSTEMATIC REVIEW OF THE LITERATURE61 cited
  • 2013Who Takes Advice? Firm Size Threshold, Competence, Concerns and Informality in a Contingency Approach21 cited
  • 2013Understanding the Causes of Informal and Formal Discretion in the Delivery of Enterprise Policies: A Multiple Case Study12 cited

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