Predicting Student-Perceived Learning Outcomes and Satisfaction in ERP Courses: An Empirical Investigation

Abstract

This article uses the Unified Theory of Acceptance and Use of Technology model (UTAUT) as the basis for the research framework to examine factors that influence student-perceived learning outcomes and satisfaction in enterprise resource planning (ERP) courses. Antecedent variables considered are student attitude, performance expectancy, effort expectancy, training (hands-on), course structure, and perceived instructor knowledge. A Structural Equation Model (SEM) using LISREL was employed to test the measurement and structural models using a convenience sample of 102 students enrolled in ERP courses. The results showed that student attitude had the largest significant direct impact on student-perceived learning outcomes and satisfaction. Effort expectancy and performance expectancy had significant direct impacts on attitude. Course structure and training (hands-on) had indirect effects on attitude through effort expectancy and performance expectancy. The findings suggest that, in order to impact student attitude and, thus, impact their perceived learning outcomes and satisfaction, instructors should emphasize the importance of learning about ERP systems and should provide clear directions so that students experience a meaningful interaction with ERP systems. Implications for practitioners and educators are reported.

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