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(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops
6 references·16 citing·49 second hop
(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops (1998)(Not) Hanging on the Telephone: Payment S…Discipline and Punish: The Birth of the Prison. (1996)Discipline and Punish: The Bi…The Transformation of American Industrial Relations. (1995)The Transformation of America…The Employer Size-Wage Effect (1989)The Employer Size-Wage EffectAGENCY- AND INSTITUTIONAL-THEORY EXPLANATIONS: THE CASE OF RETAIL SALES COMPENSATION. (1988)AGENCY- AND INSTITUTIONAL-THE…Institutional Theories of Organization (1987)Institutional Theories of Org…Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Institutionalized Organizatio…Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations (2014)Service employees and self-ve…Managerial control and workplace regimes: an introduction (2010)Managerial control and workpl…‘Being yourself ’ in the electronic sweatshop: New forms of normative control (2010)‘Being yourself ’ in the elec…Does Performance Pay Increase Job Satisfaction? (2008)Does Performance Pay Increase…Call centres: A decade of research (2008)Call centres: A decade of res…Resist, comply or workaround? An examination of different facets of user engagement with information systems (2006)Resist, comply or workaround?…Performance Pay and Job Satisfaction (2006)Performance Pay and Job Satis…A study of the relationship between emotional intelligence and performance in UK call centres (2004)A study of the relationship b…Governing through Teamwork: Reconstituting Subjectivity in a Call Centre* (2003)Governing through Teamwork: R…Work Organization, Control and the Experience of Work in Call Centres (2002)Work Organization, Control an…The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers (2002)The Effects of Performance Mo…Improvisational choreography in teleservice work* (2002)Improvisational choreography …The intensification of work in Europe (2001)The intensification of work i…Future work design research and practice: Towards an elaborated model of work design (2001)Future work design research a…Strategic segmentation in front-line services: matching customers, employees and human resource systems (2000)Strategic segmentation in fro…'Fun and surveillance': the paradox of high commitment management in call centres (2000)'Fun and surveillance': the p…The measurement of experienced burnout (1981)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Self-Efficacy: The Exercise of Control (1999)The viability of alternative call centre production models (2002)Moving emotional labor beyond surface and deep acting (2011)Expanding the Locus of Resistance: Understanding the Co-constitution of Control and Resistance in the Gig Economy (2021)The Social Construction of Reality (1967)Organizational Control: Two Functions (1975)Educational Organizations as Loosely Coupled Systems (1976)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)INSTRUMENTAL STAKEHOLDER THEORY: A SYNTHESIS OF ETHICS AND ECONOMICS (1995)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. 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this work references cited by second hop

References

  • 1977Institutionalized Organizations: Formal Structure as Myth and Ceremony28,271 cited
  • 1996Discipline and Punish: The Birth of the Prison.15,361 cited
  • 1987Institutional Theories of Organization2,575 cited
  • 1995The Transformation of American Industrial Relations.1,487 cited
  • 1989The Employer Size-Wage Effect1,385 cited
  • 1988AGENCY- AND INSTITUTIONAL-THEORY EXPLANATIONS: THE CASE OF RETAIL SALES COMPENSATION.870 cited

Cited by

  • 2001Future work design research and practice: Towards an elaborated model of work design617 cited
  • 2000'Fun and surveillance': the paradox of high commitment management in call centres547 cited
  • 2002The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers340 cited
  • 2006Resist, comply or workaround? An examination of different facets of user engagement with information systems324 cited
  • 2010‘Being yourself ’ in the electronic sweatshop: New forms of normative control302 cited
  • 2002Work Organization, Control and the Experience of Work in Call Centres284 cited
  • 2001The intensification of work in Europe259 cited
  • 2000Strategic segmentation in front-line services: matching customers, employees and human resource systems241 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2008Does Performance Pay Increase Job Satisfaction?235 cited
  • 2010Managerial control and workplace regimes: an introduction212 cited
  • 2003Governing through Teamwork: Reconstituting Subjectivity in a Call Centre*194 cited
  • 2014Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations179 cited
  • 2006Performance Pay and Job Satisfaction152 cited
  • 2002Improvisational choreography in teleservice work*144 cited
  • 2008Call centres: A decade of research142 cited
  • 2004A study of the relationship between emotional intelligence and performance in UK call centres133 cited