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Customer satisfaction: some results for European Retailing

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References

1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
2000Foundations of the American Customer Satisfaction Index553 cited
1985A Path Analytic Model of Store Loyalty Involving Self-Concept, Store Image, Geographic Loyalty, and Socioeconomic Status370 cited
2000The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark252 cited
2001Buyer Power and its Impact on Competition in the Food Retail Distribution Sector of the European Union154 cited

Cited by

2010Banking in Kuwait: a customer satisfaction case study27 cited
2011An exploratory study of the relationship between store image, trust, satisfaction and loyalty in a franchise setting25 cited

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