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Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes

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References

2006An Introductory Overview and Survey of Business-Driven IT Management72 cited
2004Business Driven Prioritization of Service Incidents52 cited
2002It Service Management: An Introduction: Based on Itil (Japanese Version)26 cited

Cited by

2008SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process35 cited
2011Business-driven IT management21 cited
2007On the Risk Exposure and Priority Determination of Changes in IT Service Management18 cited
2009ChangeRefinery: Assisted Refinement of High-Level IT Change Requests15 cited
2008Optimizing Change Request Scheduling in IT Service Management14 cited

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