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Social presence and service satisfaction: The moderating role of cultural value‐orientation
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Social presence and service satisfaction: The moderating role of cultural value‐orientation (2012)Social presence and service satisfaction:…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Influence of a Mere Social Presence in a Retail Context (2005)The Influence of a Mere Socia…The Malleable Self: The Role of Self-Expression in Persuasion (1999)The Malleable Self: The Role …The Malleable Self: The Role of Self-Expression in Persuasion (1999)The Malleable Self: The Role …Deviance or uniqueness, harmony or conformity? A cultural analysis. (1999)Deviance or uniqueness, harmo…Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…Who is this "We"? Levels of collective identity and self representations. (1996)Who is this "We"? Levels of c…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Measurement of Independent and Interdependent Self-Construals (1994)The Measurement of Independen…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Culture Theory: Essays on Mind, Self, and Emotion. (1986)Culture Theory: Essays on Min…A self-presentational view of social phenomena. (1982)A self-presentational view of…A self-presentational view of social phenomena. (1982)A self-presentational view of…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…A theory of objective self awareness (1972)A theory of objective self aw…Social Facilitation (1965)Social FacilitationA Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Rediscovering the Social Group: A Self-Categorization Theory. (1989)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Identification in Organizations: An Examination of Four Fundamental Questions (2008)Inclusion and Diversity in Work Groups: A Review and Model for Future Research (2010)A circumplex model of affect. (1980)Culture's Consequences: International Differences in Work-Related Values. (1983)Motivation and Personality (1997)Subjective well-being: Three decades of progress. (1999)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across NationsCulture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations (Second Edition), by HofstedeGeert. Thousand Oaks, CA: Sage, 2001 (2002)Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Equations with Latent Variables. (1991)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)\nThe use of partial least squares path modeling in international marketing (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Converging measurement of horizontal and vertical individualism and collectivism. (1998)Culture's Consequences (2018)The Dynamogenic Factors in Pacemaking and Competition (1898)Behavior theory and conditioning. (1956)Social Relationships and Health (1988)Reflective and Impulsive Determinants of Social Behavior (2004)The Essential Impact of Context on Organizational Behavior (2006)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Optimism, coping, and health: Assessment and implications of generalized outcome expectancies. (1985)Self-discrepancy: A theory relating self and affect. (1987)Illusion and well-being: A social psychological perspective on mental health. (1988)Social Theory of International Politics (1999)On seeing human: A three-factor theory of anthropomorphism. (2007)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)
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References

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  • 1981Culture's Consequences: International Differences in Work-Related Values20,542 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
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2005
The Influence of a Mere Social Presence in a Retail Context
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