Managing Services: Should We Be Having Fun?

Tom Redman · Brian P. Mathews

53 citations0/0 files storedService Industries Journal

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Employee Performance and Management Job Satisfaction and Organizational Behavior Humor Studies and Applications

Abstract

The encouragement of 'fun' at work has recently received attention in the literature. Fun is said to have many organisational benefits, including improved morale, productivity and bottom line gains. Little, if anything is put forward as potential difficulties faced by a fun strategy. This article reports on a case study of a retail organisation that built fun into the way the business was run. While some evidence is found in support of the potential benefits a number of problems also emerge.

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1999Spirit and community at Southwest Airlines:

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2014Fun and friends: The impact of workplace fun and constituent attachment on turnover in a hospitality context 2013Effects of attitudes vs experience of workplace fun on employee behaviors 2012Soviet and American precursors to the gamification of work 2018Fun in the workplace: A review and expanded theoretical perspective 2014Play hard, work hard 2015Workplace fun matters … but what else?2020Having some fun with it: A theoretical review and typology of activity‐based play‐at‐work 2019Gamification in Management: a systematic review and research directions

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