Effects of attitudes vs experience of workplace fun on employee behaviors

Young Gin Choi · Junehee Kwon · Wansoo Kim

127 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Humor Studies and Applications

Abstract

Purpose The aim of this study is to reveal how Generation Y employees' attitude toward workplace fun affects their experienced workplace fun, job satisfaction, task performance, and organizational citizenship behaviors toward individuals (OCBI) in the hospitality business context. Design/methodology/approach The conceptual model of this study was tested based on responses from 234 hospitality students in the USA who are Generation Yers and had worked in the hospitality industry for more than three months. Findings This study revealed that Generation Y employees' attitude toward workplace fun positively affects their experienced workplace fun. In turn, Generation Yers' experienced workplace fun showed positive direct effects on their job satisfaction, task performance, and OCBI. Research limitations/implications First, the older Gen. Yers who are 26 or older were underrepresented in this study. Also, Gen. Yers who are less than college educated are not included in this study. Second, a nation‐wide economic crisis in the USA may affect college students' attitude toward workplace fun, making them more serious about work. Practical implications The management in hospitality businesses needs to foster fun‐loving cultures to get rid of any unnecessary guilt feeling of having fun at work among employees, and thus fully enjoy the positive effects of workplace fun in the organization. Originality/value This study is the first to empirically test how hospitality employees' attitude toward workplace fun affects their job performance.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1997The Psychology of Attitudes 2000Structural Equation Modeling and Regression: Guidelines for Research Practice 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

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2019Improving Millennial Employee Well-Being and Task Performance in the Hospitality Industry: The Interactive Effects of HRM and Responsible Leadership 2022Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis 2018Is negative workplace humor really all that "negative"? Workplace humor and hospitality employees' job embeddedness 2016Workplace fun for better team performance: focus on frontline hotel employees

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