Creating quality-driven performance appraisal systems

Abstract

Executive Overview The total quality literature, although inspirational in its appeal, currently consists of multiple schools of thought with varying priorities. The research on performance appraisal, although extensive in scope, has been preoccupied with measurement accuracy. What then is a manager in a quality-driven firm to do? These limitations represent a challenge—to create a performance appraisal system that is congruent with quality precepts.

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