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Some Aspects Concerning a Generic Service Process Model Building
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Some Aspects Concerning a Generic Service Process Model Building (2014)Some Aspects Concerning a Generic Service…Towards a Service System Ontology for Service Science (2011)Towards a Service System Onto…Onto-ServSys: A Service System Ontology (2011)Onto-ServSys: A Service Syste…Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010)Smart Service Systems and Via…The service system is the basic abstraction of service science (2009)The service system is the bas…Service Science: Toward a Smarter Planet (2009)Service Science: Toward a Sma…Service Science, Management, Engineering, and Design (SSMED) (2009)Service Science, Management, …Introduction to Service Engineering (2009)Introduction to Service Engin…Business Process Management : Concepts, Languages, Architectures (2007)Business Process Management :…A generic model and design representation technique of service products (2002)A generic model and design re…Towards a System of Systems Concepts (1971)Towards a System of Systems C…The Structure of Scientific Revolutions (1963)The Constitution of Society. Outline of the Theory of Structuration (1984)Exploration and Exploitation in Organizational Learning (1991)Toward a Science of Service Systems Value and Symbols (2010)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)Value co-destruction: Exploring the role of actors’ opportunism in the B2B context (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)On value and value co-creation: A service systems and service logic perspective (2008)The Social Psychology of Organizations. (1979)Systems Thinking, Systems Practice (1981)Marketing management: analysis. planning. implementation and control (2000)A Brief Review of Systems Theories and Their Managerial Applications (2010)Conceptualizing smart service systems (2017)Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems (2019)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)A Web-based AHP approach to standardize the process of managing service-contracts (2003)Service Engineering – Methods and Tools for Effective PSS Development (2009)Modelling information requirements in complex engineering services (2012)The Nature of the Firm (1937)A Contribution to the Theory of Economic Growth (1956)Toward a Science of Service Systems (2010)Customer orientation and innovation: A comparative study of manufacturing and service firms (2015)Management Information Systems: Appreciation and Involvement (1974)The Systems Approach (1979)A systems thinking framework for knowledge management (2001)Engineering a safer world: systems thinking applied to safety (2012)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Service Competition with General Queueing Facilities (2008)Service development in product-service systems: a maturity model (2012)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Change patterns and change support features – Enhancing flexibility in process-aware information systems (2008)Replaying history on process models for conformance checking and performance analysis (2012)Business Process Management: A Comprehensive Survey (2013)Commitment-Based Modeling of Service Systems (2012)A Value Co-creation Perspective on Information Systems Analysis and Design (2018)PRODUCT SERVICE SYSTEM DESIGN IN A SYSTEM OF SYSTEMS CONTEXT: A LITERATURE SURVEY (2018)
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References

  • 2007Business Process Management : Concepts, Languages, Architectures1,653 cited
  • 1971Towards a System of Systems Concepts1,154 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science315 cited
  • 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
  • 2009Introduction to Service Engineering154 cited
  • 2009Service Science: Toward a Smarter Planet146 cited
  • 2002A generic model and design representation technique of service products43 cited
  • 2011Onto-ServSys: A Service System Ontology26 cited
  • 2011Towards a Service System Ontology for Service Science14 cited

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