SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measuring Service Performance, Student Satisfaction and its Impact on Student Retention in Private, Post-Secondary Institutions
16 references·1 citing·30 second hop
Measuring Service Performance, Student Satisfaction and its Impact on Student Retention in Private, Post-Secondary Institutions (2008)Measuring Service Performance, Student Sa…Boomers, Gen-Xers, and Millennials: Understanding the "New Students.". (2003)Boomers, Gen-Xers, and Millen…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study (2001)Searching for a consensus on …Linking student satisfaction and service quality perceptions: the case of university education (1997)Linking student satisfaction …Classrooms as Communities (1997)Classrooms as CommunitiesSERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Leaving College: Rethinking the Causes and Cures of Student Attrition. Second Edition. (1993)Leaving College: Rethinking t…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…College Persistence (1993)College PersistenceMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Stages of Student Departure: Reflections on the Longitudinal Character of Student Leaving (1988)Stages of Student Departure: …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Limits of Theory and Practice in Student Attrition (1982)Limits of Theory and Practice…Broadening the Concept of Marketing (1969)Broadening the Concept of Mar…Verifying the moderating role of satisfaction on service quality and students’ accomplishment in ODL perspective (2019)Verifying the moderating role…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)E-S-QUAL (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Qualitative Research for Education: An Introduction to Theory and Methods (1997)Adding Value: Learning Communities and Student Engagement (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)What Matters to Student Success: A Review of the Literature (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A review of twenty years of SERVQUAL research (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Academic self-efficacy and first year college student performance and adjustment. (2001)Do Psychosocial and Study Skill Factors Predict College Outcomes? A Meta-Analysis. (2004)Psychological correlates of university students' academic performance: A systematic review and meta-analysis. (2012)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The External Control of Organizations. (1978)Developing Buyer-Seller Relationships (1987)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1997Classrooms as Communities2,378 cited
  • 1969Broadening the Concept of Marketing2,290 cited
  • 1993Leaving College: Rethinking the Causes and Cures of Student Attrition. Second Edition.2,050 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,655 cited
  • 2002Performance-only measurement of service quality: a replication and extension971 cited
  • 1988Stages of Student Departure: Reflections on the Longitudinal Character of Student Leaving953 cited
  • 1993College Persistence943 cited
  • 1982Limits of Theory and Practice in Student Attrition805 cited
  • 2003Boomers, Gen-Xers, and Millennials: Understanding the "New Students.".757 cited
  • 2001Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

683 cited
  • 1997Linking student satisfaction and service quality perceptions: the case of university education631 cited
  • Cited by

    • 2019Verifying the moderating role of satisfaction on service quality and students’ accomplishment in ODL perspective13 cited