Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

THE MEDIATING EFFECT OF SATISFACTION ON STUDENT LOYALTY TO HIGHER EDUCATION INSTITUTION

16 references·7 citing·45 second hop

FromToDepth

this work references cited by second hop

References

1993Factors Affecting Trust in Market Research Relationships3,649 cited
2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
2003Customer repurchase intention1,602 cited
1998Customer loyalty and complex services1,271 cited
1995Strategic Marketing for Educational Institutions821 cited
2008The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions774 cited
1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
2006Measuring student satisfaction at a UK university619 cited
2001Modeling and Managing Student Loyalty600 cited
2008The importance of institutional image to student satisfaction and loyalty within higher education517 cited
2001The perceived service quality concept – a mistake?491 cited
2007Conceptual Model of Student Satisfaction in Higher Education424 cited
2007Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College345 cited
2009

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Impact of Service Quality, Trust, and Customer Satisfaction on Customers Loyalty

325 cited

2012Customer Participation in Services Production and Delivery263 cited

Cited by

2022Student retention in higher education: the influences of organizational identification and institution reputation on student satisfaction and behaviors56 cited
2017The relationships between brand association, trust, commitment, and satisfaction of higher education institutions47 cited
2022Determinants of Student Loyalty in Higher Education: A Structural Equation Approach for the Bucharest University of Economic Studies, Romania37 cited
2020The Effect of Corporate Image on Customer Loyalty: The Mediating Effect of Customer Satisfaction35 cited
2021STUDENT SATISFACTION, LOYALTY, AND MOTIVATION AS OBSERVED FROM THE SERVICE QUALITY33 cited
2021The Effort to Increase Loyalty through Brand Image, Brand Trust, and Satisfaction as Intervening Variables28 cited
2023Student’s Co-Creation Behavior in a Business and Economic Bachelor’s Degree in Italy: Influence of Perceived Service Quality, Institutional Image, and Loyalty16 cited