SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Role of Attributions in Customer Satisfaction: A Reexamination
14 references·16 citing·44 second hop
The Role of Attributions in Customer Satisfaction: A Reexamination (2004)The Role of Attributions in Customer Sati…Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making (2000)Regret: A Model of Its Antece…Attributional Thoughts about Consumer Behavior (2000)Attributional Thoughts about …A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Context effects in judgments of causation. (1989)Context effects in judgments …Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport (1987)A Field Study of Causal Infer…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Work and motivation (1964)Work and motivationLike it or not! Brand communication on social networking sites triggers consumer‐based brand equity (2021)Like it or not! Brand communi…Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers (2019)Pride, mindfulness, public se…The impact of moral identity on consumers’ green consumption tendency: The role of perceived responsibility for environmental damage (2018)The impact of moral identity …How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model (2018)How self-service technology e…The impact of brand communication on brand equity through Facebook (2015)The impact of brand communica…The role of social network websites in the consumer–brand relationship (2014)The role of social network we…Analysing the Effect of Social Media on Brand Attitude and Purchase Intention: The Case of Iran Khodro Company (2014)Analysing the Effect of Socia…Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Consumer behaviour in tourism…The effects of brand relationship quality on responses to service failure of hotel consumers (2011)The effects of brand relation…Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service (2010)Breach Begets Breach: Trickle…Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust (2009)Great expectations and broken…The impact of firm reputation and failure severity on customers' responses to service failures (2008)The impact of firm reputation…The Effect of Compensation on Repurchase Intentions in Service Recovery☆ (2008)The Effect of Compensation on…The attribution of service failures: effects on consumer satisfaction (2008)The attribution of service fa…Moderating and Mediating Effects of Team Identification in Regard to Causal Attributions and Summary Judgments Following a Game Outcome (2008)Moderating and Mediating Effe…Consumer satisfaction (2008)Consumer satisfactionA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer repurchase intention (2003)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The impact of online reviews on hotel booking intentions and perception of trust (2011)A Theory of Cognitive Dissonance (1957)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. (1978)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)Brand Loyalty: Measurement and Management (1978)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)An Information Processing Theory of Consumer Choice (1979)Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Word of mouth and interpersonal communication: A review and directions for future research (2014)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Gain more insight from your PLS-SEM results (2016)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)
this work references cited by second hop

References

  • 1964Work and motivation10,436 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2000Attributional Thoughts about Consumer Behavior902 cited
  • 2000Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making680 cited
  • 1987A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport618 cited
  • 1989Context effects in judgments of causation.135 cited

Cited by

  • 2013

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Consumer behaviour in tourism: Concepts, influences and opportunities
776 cited
  • 2015The impact of brand communication on brand equity through Facebook342 cited
  • 2008The Effect of Compensation on Repurchase Intentions in Service Recovery☆268 cited
  • 2014The role of social network websites in the consumer–brand relationship224 cited
  • 2008The impact of firm reputation and failure severity on customers' responses to service failures212 cited
  • 2018The impact of moral identity on consumers’ green consumption tendency: The role of perceived responsibility for environmental damage166 cited
  • 2014Analysing the Effect of Social Media on Brand Attitude and Purchase Intention: The Case of Iran Khodro Company164 cited
  • 2009Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust162 cited
  • 2018How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model148 cited
  • 2008Consumer satisfaction138 cited
  • 2019Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers136 cited
  • 2010Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service126 cited
  • 2021Like it or not! Brand communication on social networking sites triggers consumer‐based brand equity122 cited
  • 2011The effects of brand relationship quality on responses to service failure of hotel consumers117 cited
  • 2008Moderating and Mediating Effects of Team Identification in Regard to Causal Attributions and Summary Judgments Following a Game Outcome103 cited
  • 2008The attribution of service failures: effects on consumer satisfaction102 cited