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The impact of motivation on customer satisfaction formation: a self-determination perspective

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References

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2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
1999A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation.7,172 cited
2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
1994Putting the Service-Profit Chain to Work3,732 cited
2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
1989

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Perceived locus of causality and internalization: Examining reasons for acting in two domains.

3,303 cited

1999The Role of Emotions in Marketing3,295 cited

1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited

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