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Service Environment of Restaurants: Findings from the youth customers
16 references·7 citing·38 second hop
Service Environment of Restaurants: Findings from the youth customers (2017)Service Environment of Restaurants: Findi…Servicescape and loyalty intentions: an empirical investigation (2008)Servicescape and loyalty inte…Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type (2008)Customers’ cognitive, emotion…The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality (2007)The Combined Effects of the P…Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Service quality, relationship…The impact of servicescape on quality perception (2005)The impact of servicescape on…The role of emotional satisfaction in service encounters (2004)The role of emotional satisfa…Service quality and customer retention: building long‐term relationships (2004)Service quality and customer …Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model (2004)Customer Satisfaction, Servic…Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study (2001)Searching for a consensus on …A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cruise passengers’ internal reactions to onboard environmental attributes (2024)Cruise passengers’ internal r…STRUCTURAL FLEXIBILITY AND CORPORATE RESPONSIVENESS IN THE BUSINESS ENVIRONMENT: A THEORETICAL REVIEW (2021)STRUCTURAL FLEXIBILITY AND CO…How important is human service for sustainable restaurant businesses? (2021)How important is human servic…How does the Ambience of Cafe Affect the Revisit Intention Among its Patrons? A S on the Cafes in Ipoh, Perak (2018)How does the Ambience of Cafe…Reading Urban Ingredients: What characterizes eating out space in urban spatial context (2017)Reading Urban Ingredients: Wh…E-Atmospheric Effects on Youth Intention to Revisit a Cafe (2016)E-Atmospheric Effects on Yout…Role of Service Environment for Restaurants: The Youth Customers’ Perspective (2012)Role of Service Environment f…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists (2016)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Tourist satisfaction a cognitive-affective model (2008)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Comparative fit indexes in structural models. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The effects of relationship quality and switching barriers on customer loyalty (2010)Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)The impacts of brand experiences on brand loyalty: mediators of brand love and trust (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)E‐service quality: a model of virtual service quality dimensions (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty813 cited
  • 2008Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type652 cited
  • 2001Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study650 cited
  • 2004Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model579 cited
  • 2005The impact of servicescape on quality perception452 cited
  • 2007The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality415 cited

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2008
Servicescape and loyalty intentions: an empirical investigation
360 cited
  • 2004The role of emotional satisfaction in service encounters327 cited
  • 2004Service quality and customer retention: building long‐term relationships324 cited
  • Cited by

    • 2012Role of Service Environment for Restaurants: The Youth Customers’ Perspective46 cited
    • 2021How important is human service for sustainable restaurant businesses?28 cited
    • 2016E-Atmospheric Effects on Youth Intention to Revisit a Cafe20 cited
    • 2018How does the Ambience of Cafe Affect the Revisit Intention Among its Patrons? A S on the Cafes in Ipoh, Perak15 cited
    • 2021STRUCTURAL FLEXIBILITY AND CORPORATE RESPONSIVENESS IN THE BUSINESS ENVIRONMENT: A THEORETICAL REVIEW7 cited
    • 2024Cruise passengers’ internal reactions to onboard environmental attributes5 cited
    • 2017Reading Urban Ingredients: What characterizes eating out space in urban spatial context4 cited