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Expectation-Confirmation Theory

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References

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1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited

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2004Integrating perceived playfulness into expectation-confirmation model for web portal context934 cited

2006Consequences of work‐home segmentation or integration: a person‐environment fit perspective764 cited

Cited by

2011Information Systems Theory285 cited
2009Resolving Difference Score Issues in Information Systems Research176 cited
2011Discrepancy Theory Models of Satisfaction in IS Research35 cited
2018Factors Influencing Continuance Usage of Mobile Wallets in Indonesia24 cited
2023A hybrid e-logistics service quality approach: modeling the evolution of B2C e-commerce24 cited
2024Uncovering the Critical Drivers of Blockchain Sustainability in Higher Education Using a Deep Learning-Based Hybrid SEM-ANN Approach16 cited
2023Modeling users’ and practitioners’ intention for continued usage of the Internet of Medical Devices (IoMD): an empirical investigation8 cited