Employee Turnover in the Malaysian Retail Industry

Abstract

Purpose: The purpose of this general review paper is to highlight the importance of the retail industry to Malaysia and hence emphasizing a need to resolve high turnover rates amongst employees in this industry. Approach: Statistics from relevant governmental bodies and review on existing literatures are compiled and studied. Findings: Acknowledged as one of the most active sub-sectors in the Malaysian economy, the retail industry has contributed significantly to the country’s income and created mass employment opportunities. Despite playing this important role, little attention has been given to this industry’s major challenge; high employee turnover. Practical Implications: Findings of this study can be used as foundation for future research that may result in verdicts that can be used to assist the government in their current efforts towards establishing the country as a prime regional shopping destination and subsequently curb the country’s overall retail employee turnover rates. Value: The study contributes to the employee turnover and retail literatures in providing insights on current statistics/data and identifying research gaps. The study also recommends practical directions for future research.

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